All sales are final. There is a 15% restocking fee on all regular stock furniture returns. Returns on Special Order items are limited to transit damage or manufacturer defect only. Special Order returns due to customer preference, no-fits or any other reason are not accepted. Casa Leaders does not accept returns on mattresses, box springs, pillows, comforter sets, or other bedding products. Casa Leaders reserves the right to refuse returns or exchanges where (i) the merchandise is not Damaged/Defective (ii) merchandise shows evidence of customer misuse/abuse (iii) merchandise is not in as-new condition (containing original packaging).
If returned items need to be picked up from the customer’s home, a pickup fee will be charged. The initial delivery fee is not refundable. A second delivery charge will be applied for delivery of any reselections. Prices paid at the time of purchase are final. Refunds by credit card will post to the credit card account within 3-5 business days. Finance company returns will post to the customer’s account within ten (10) business days or the next billing cycle. If the customer is to reselect different furniture, they must go to a Casa Leaders retail location within 15 business days. Reselections on regular stock items require a 15% restock fee plus an additional redelivery fee.
* Any returns must be coordinated through the customer service department. Please give CLI a call at (844) 335-0002 if there are any questions or concerns.
Availability of merchandise is estimated according to information on hand when the order is written. Casa Leaders Inc. (CLI) shall not be responsible for delays in delivery of merchandise by manufacturers scheduling, stock on hand, availability of materials, transportation difficulty or any other cause beyond the control of the seller.
Bedding and Mattress not included unless specified.
Special orders may take from 2-3 weeks to arrive. Arrival times are given with knowledge on hand. Deliveries on Special Orders must be made at the same time as entire order. If merchandise is to be delivered at a different time, another delivery must be purchased.
Cancellation Prior To Delivery
A refund for 100% of the customer’s purchase price will be issued to the customer for cancelled orders prior to delivery by calling CLI. This excludes Special Orders.